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Ticket protection Terms and Conditions

FlyVagary Ticket Protection is not an insurance policy but a FlyVagary’s service to assist you in getting a refund from the airline in various circumstances that can occur during your trip as well as certain other additional services.

HOSPITALIZATION

FlyVagary will work with the airline on passenger's behalf to get 100% travel credit of fully unused tickets for passengers hospitalized who, as a consequence of hospitalization, are unable to take the trip. The passenger must provide his/her hospital admittance or discharge forms to FlyVagary and cancel the reservation before the scheduled departure.

Exchanges of partially used tickets: FlyVagary will work with the airline on passenger's behalf to exchange free of charge partially used tickets for a passenger hospitalized who, as a consequence of hospitalization, is unable to continue the trip. The passenger must provide his/her hospital admittance or discharge papers to FlyVagary and cancel the reservation before the scheduled return.

FLIGHT CANCELLATIONS AND SCHEDULE CHANGES

FlyVagary will work with the airline on passengers behalf to get a free exchange or possibility to keep travel credit if there is a flight cancellation due to unforeseen circumstances or airline bankruptcy.


If FlyVagary falls for any reason to get a free exchange or travel credit from the airline for the passenger for flight cancellation due to unforeseen circumstances or airline bankruptcy within 2 weeks, FlyVagary will cover exchange penalties for the passenger.

SICKNESS

FlyVagary will work with the airline on the passenger's behalf to get a 100% travel credit of fully unused tickets for a passenger unable to take his/her trip due to sickness. The passenger must provide a doctor's note to FlyVagary and cancel the reservation before the scheduled departure.

WAIVER OF FLYVAGARY FEES

FlyVagary processing fees waived for all passengers unable to take their trip for any reason. The passenger must cancel the reservation at least 24 hours prior to the scheduled departure. Airline penalties and fare differences might apply. FlyVagary fees are waived for the first change of the protected reservation only.

MISSED FLIGHT DUE TO UNFORESEEN CIRCUMSTANCES

FlyVagary will work with the airline on the passenger's behalf to get free ticket exchange if the passenger misses the trip departure as a result of unforeseen circumstances. If FlyVagary fails for any reason to procure free ticket exchange from the airline within 2 days. FlyVagary will exchange the ticket tree for any airline fees (as special damages of the passenger) provided seats are available in the same booking code. FlyVagary exchange fees waived in any case, however the fare difference would apply if any.

MISHANDLED BAGGAGE

FlyVagary works with the airline on the passenger's behalf to locate and return the mishandled checked bags. Conditions of service under the TP:

  • Service covers only baggage checked in at the airport. Carry-on bags are not covered.
  • Each service is per person and per airline confirmation number, regardless of the number of stopovers and connections associated with that airline confirmation number / different airline confirmation numbers.
  • Service does not cover tickets purchased separately under different airline confirmation numbers.
  • You must file a claim with the airline before reporting your mishandled bag to FlyVagary.
  • Mishandled bags must be reported to FlyVagary within 24 hours of the arrival time of the flight on which the bag was lost, by calling or emailing FlyVagary Customer Support. FlyVagary will not provide the service for the bags reported missing after the deadline of 24 hours.
  • If the undelivered bag is not returned to you within 120 hours of your flight arrival time, FlyVagary will pay the passenger USD 250 as special damages for each undelivered bag. Payments of special damages are limited to 2 undelivered bags per person.
  • Payments of special damages will be made regardless of the return of your baggage after 120 hours.
  • Special damages are limited to USD 250 and apply only to undelivered baggage mishandled by the airline.
  • If a wrong bag is delivered to you, you will need to provide proof of the delivery receipt to show that the wrong bag has been delivered. In this event, FlyVagary will have another 72 hours to locate the correct bag, either from the initial delivery time or from the tune you report the incorrect delivery to FlyVagary.
  • If you provide the wrong information when filing a mishandled baggage report, you will receive an email asking you to correct that information. If you do not reply to that email within 12 hours, FlyVagary will not provide the service.
  • If you did not provide a delivery address to the airline when filing a lost baggage claim with them, FlyVagary will close the case once the bag arrives at the designated airport.

FREE VOUCHER FOR FUTURE TRAVEL

If a protected trip was completed by the passenger as scheduled, and no services were claimed on the TP, each passenger for whom the TP was activated/purchased is entitled to one free voucher from FlyVagary in the amount of 30% of the original Ticket Protection cost valid for one year after completion of such trip. The voucher is transferable and may be used by any third party. Only one voucher may be used to purchase a ticket. Please contact us at [email protected] to claim your voucher.

OTHER TERMS

Any service available under the TP is personal to the passenger and does not apply to his/her companions unless such companions have also purchased a ticket and TP with FlyVagary.


If the Passenger is entitled for more than one type of compensation, refund or exchange under the TP he/she will be granted only one type of compensation, refund or exchange, which will have the highest value.


FlyVagary will not service requests under the TP for any circumstances, which are not covered by the T&Cs.


Any request for service under the present TP policy, with the exception of a Free Voucher, shall be submitted to FlyVagary Customer Support by calling +1 (888) 950-8889 or sending an email to [email protected].


TP on the exchanged tickets is calculated based on the cost of the new ticket and if it is higher than the cost of the old ticket, the passenger is required to pay the difference, otherwise his TP would be invalid.


Travel Care Service fees are non-refundable.